Client Privacy Statement

This page briefly summarizes how we handle your health information:

  • How we may use and disclose your health information. We use health information about you to provide services, to get paid for services, and for other administrative purposes. For example, your health information may be shared with other providers to whom you are referred. Information may be shared by paper, mail, electronic mail, fax, or other methods. We may use or disclose your health information with your authorization for several reasons as provided by the federal law. Beyond those situations, we will ask for your written authorization before using or disclosing your health information. If you sign an authorization to disclose information, you can later revoke it to stop any future uses and disclosures.
  • Your rights. You have the right to ask for certain restrictions on the use or disclosure of your health information. In most cases, you have the right to look at or get a copy of your health information that we use to make decisions about you. If you request copies, we may charge you a cost-based fee. You also have the right to request a list of certain types of disclosures of your information that we have made. If you believe your health information is incorrect or information is missing, you have the right to request that we correct the existing information or add the missing information.
  • Our legal duty. We are required by law to protect the privacy of your health information, provide this notice about our privacy practices, follow the privacy practices that are described in this notice, and seek your acknowledgment of receipt of this notice. We may change our privacy policies any time. Before we make a significant change in our policies, we will change our notice and post the new notice. You can also request a copy of our notice at any time. For more information about our privacy policies, contact the Area Agency on Aging of northwest Arkansas privacy official listed below.
  • Privacy complaints. If you are concerned that we have violated your privacy rights, our privacy policies, or if you disagree with a decision we made about access to your health information, you may contact the Area Agency on Aging of Northwest Arkansas' privacy official listed below. You also may send a written complaint to the U.S. Department of Health and Human Services.

If you have any questions or complaints , please contact: Area Agency on Aging of Northwest Arkansas, 1510 Rock Springs Road, PO Box 1795, Harrison, AR 72602-1795, Toll Free (800) 432-9721.